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PAYMENT AND DELIVERY TERMS

The payment, preparation, supply and delivery processes of your orders are carried out in line with the following principles.

1. Payment

The order amount is collected using one of the payment methods offered on the Site at the time the order is placed.

The payment methods offered may be;

  • Credit card,

  • Debit card,

  • Wire transfer / EFT,

  • other payment methods specified on the Site

.

The payment transaction must have been completed successfully in order for the order to be processed.

For payments made by wire transfer or EFT, the order preparation process starts after the payment reaches the account of the SELLER.

2. Preparation of Orders and Supply Process

The stock and supply status of the products included in an order may vary.

Products available in stock in Türkiye are prepared for shipment according to the preparation process of the product, after the order and payment transactions have been completed.

For products that are not available in stock in Türkiye and that are sourced from abroad upon the order of the customer, the preparation and delivery time of the order may vary depending on the supply process of the product abroad and its transport to Türkiye. The estimated supply time of these products is, to the extent possible, notified to the BUYER at the product or order stage.

For orders consisting of more than one product, the order is sent as a single shipment once all of the products have been supplied.

For this reason, the time at which the order is handed over to the courier may be determined by the supply time of the product in the order with the longest supply time.

If products with different supply times are wanted earlier, it is recommended that the products be placed as separate orders.

3. Supply Time

The supply times of products may vary according to the stock status of the product and the supply processes of the manufacturer or supplier.

For products available in stock in Türkiye, the supply time is determined according to the current stock status of the product and the order preparation process.

For products sourced from abroad, the supply time may vary depending on the supply status of the product abroad, the processes of the manufacturer or supplier, international transport, customs procedures and the operational processes relating to bringing the product to Türkiye.

The necessary information about the supply status of the products in the order may be provided during the order process or, where needed, by e-mail.

If the order cannot be completed within the planned period due to an unexpected supply problem, the BUYER is informed and the necessary steps are taken under the applicable legislation.

4. Shipping and Delivery

After the preparation and supply processes of your order have been completed, the products are sent to the delivery address specified at the time of the order.

Products available in stock in Türkiye are sent to the delivery address through courier or logistics services within Türkiye, after the preparation processes have been completed.

Products sourced from abroad are first taken through the supply and transport processes abroad and brought to Türkiye. After the necessary supply and import processes have been completed, the products are handed over to the courier or logistics company to be sent to the delivery address.

For products sourced from abroad, the delivery time may differ from products held in stock in Türkiye because of international transport, customs procedures and the related logistics processes.

Shipment tracking details for orders handed over to the courier company may be sent to your registered e-mail address.

Where the relevant feature is available in the system, you can also access the tracking details through the order details.

If you experience any problem with the shipping status of your order, you can contact us by e-mail or telephone.

Weekends, public holidays, periods of high demand, customs procedures and the operational processes of the courier company may affect the delivery time.

5. Shipping Charge

Free shipping may be offered for orders placed within the amount and conditions specified on the Site.

The free shipping conditions and the shipping charges are presented to the BUYER on the Site before the order is placed.

For products sourced from abroad, any shipping, transport or other delivery charges that may apply depending on the manner of supply and delivery of the product may be notified separately to the BUYER before the order.

6. Stock and Supply Problems

The stock and supply information of the products on the Site is kept as up to date as possible.

However, it is possible that a product cannot be supplied after the order, because the same product has been ordered by more than one user within a short period or because of an instantaneous change in the stock information.

For products planned to be sourced from abroad, it is possible that the product cannot be supplied within the planned period because of changes that may occur in the stock and supply status of the manufacturer, the distributor or the supplier abroad.

If the product cannot be supplied even though the order amount has been collected, the BUYER is informed.

Where the product cannot be supplied, the rights of the BUYER arising from the applicable legislation are reserved and, if necessary, the price of the relevant product is refunded to the BUYER.

7. Packaging and Product Safety

Products are prepared in a manner appropriate to their characteristics and transport conditions and taken into shipment.

The original packaging of the products is preserved as far as possible. Protective packaging appropriate to the nature of the product is applied against impact, vibration, humidity and similar external factors that may occur during shipment.

During the packaging process, care is taken to protect the physical integrity of the products and to ensure that they are delivered safely.

8. Parcel and Shipment Information

Parcels prepared for shipment may be labelled so as to include the necessary warning and handling information according to the nature of the product.

For fragile products or products requiring special transport conditions, the relevant handling warnings are indicated on the parcel.

The invoice for the order may be sent inside the parcel or in the relevant section on the parcel, in accordance with the legislation and operational processes.

9. Points to Note on Delivery

It is recommended that you check the outer surface of the shipping parcel when taking delivery of your order.

If there is any visible condition on the parcel such as;

  • tearing,

  • crushing,

  • piercing,

  • opening,

  • wetting,

  • impact or similar transport damage

it is recommended that the courier officer be informed at the time of delivery and that the necessary record be made.

If the product or the parcel is found to be damaged, a report should if possible be drawn up in the presence of the courier officer and the situation should be notified to us by e-mail as soon as possible.

In notifications relating to damaged deliveries, sharing the order number, the product details and, if possible, photographs of the parcel or product will help the process to be assessed more quickly.

10. Accuracy of the Delivery Address

The BUYER is responsible for entering the delivery address specified at the time of the order correctly and completely.

In delivery problems that may arise from incorrect or incomplete address information, the practices of the courier company and the provisions of the applicable legislation are taken into account.

If the order has not yet been handed over to the courier, you may send us your address change request by e-mail as soon as possible.

11. Information About the Order Process

The necessary information regarding the supply, preparation and delivery stages of your order may be provided through the contact details specified at the time of the order.

For this reason it is important that the e-mail address and telephone details used when placing the order are accurate and up to date.

If an unusual situation arises on our side that may affect the delivery of the order, the BUYER is informed through the registered contact details.

12. Quality and Shipment Process

The acceptance, storage, packaging and shipment processes of the products are carried out in line with the quality procedures applied by our company.

Care is taken to store the products under suitable conditions during the storage and shipment stages and to prepare the order correctly.

IMPORTANT INFORMATION

The stock and supply status of the products is indicated as clearly as possible on the Site at the order stage.

The supply and delivery times of products available in stock in Türkiye and of products sourced from abroad upon the order of the customer may differ from one another. For products sourced from abroad, the delivery time may vary because of international transport, customs and other logistics processes.

The provisions of the legislation in force are reserved in the order, payment and delivery processes.

If you detect any problem with the product or the parcel at the time of delivery, it is important that you notify us as soon as possible.

You can send us your delivery-related notifications and requests by e-mail.