CANCELLATION AND REFUND POLICY

The following conditions apply so that the order, return and faulty product processes of our customers can be carried out quickly and properly.

1. Order Cancellation

If your order has not yet been handed over to the courier, you may send us your order cancellation request by e-mail.

Your cancellation request will be evaluated by checking the current status of the order and the supply process of the product. Cancellation can be carried out where the order has not yet been prepared or handed over to the courier.

For products ordered to be specially sourced from abroad upon the order of the customer, cancellation may not be accepted once the supply process has been started. For such products, the fact that the product will be specially sourced from abroad and the relevant conditions are notified to the customer before the order.

If the order amount has been collected, the refund will be made through the payment method used at the time of payment, after the cancellation has been approved.

For orders that have been handed over to the courier, the return or withdrawal process applies instead of order cancellation, according to the nature of the product and the applicable legislation.

2. Return Period

In domestic sales, you may return the product you have purchased within 14 days from the date it is delivered by the courier company, provided that you have a right of withdrawal under the applicable legislation.

In order for your return to be started, you must send us your return request by e-mail.

For products specially sourced from abroad upon the order of the customer, returns are not accepted in cases falling within an exception to the right of withdrawal under the applicable legislation, due to the nature of the product and the manner of the order. For such products, the fact that the product will be specially sourced from abroad and the relevant return conditions are notified to the customer before the order.

Where a right of withdrawal exists, after your return request has been reviewed and approved by us, the shipping details for sending the product to us will be sent to your e-mail address.

3. Return Request and Shipping Process

The following process must be followed in order for your return to be started:

You must send us your return request by e-mail.
Your return request will be reviewed and evaluated by us.
If your return request is approved, the shipping details required to send the product to us will be sent to your e-mail address.
The product must be sent to us in line with the shipping details provided by us and using the specified shipping method.
Once the product reaches us, its compliance with the return conditions will be checked and the return process will be concluded.

Returned products sent without our approval or without the required shipping details being provided may not be accepted and may be sent back to the sender.

4. Conditions Required for Return

Products to be returned must meet the following conditions:

The product must be unused and in a condition suitable for resale.
The original packaging of the product and any additional packaging used by us must not be damaged.
Identifying information on the product such as labels, serial numbers and seals must not have been removed or damaged.
All accessories, parts and other materials sent with the product must be returned in full.
If any products were sent as part of a campaign, promotion or gift, these must also be sent together with the returned products.
The product invoice must also be sent with the return shipment.
For invoices issued to companies, a return invoice issued in accordance with the relevant legislation must be sent.

5. Products That Cannot Be Returned

Due to the nature of the product, its condition of use or the fact that it was prepared specifically for the customer, the following products may not be returnable:

Products prepared in line with the special request or needs of the customer,
Products specially sourced from abroad upon the order of the customer and falling within an exception to the right of withdrawal under the applicable legislation,
Products that cannot be offered for resale due to the nature of their use,
Products that are perishable or liable to expire,
Products regarded as an exception to the right of withdrawal under the legislation,
Products whose price is determined on financial markets or organised markets,
Products that have been opened, used, damaged or have lost their suitability for resale.

Electronic and Technical Products

Taking into account the technical characteristics, manner of use and suitability for resale of the products, return requests for the following product groups are evaluated according to the condition of the product and the applicable legislation:

Printed circuit boards (PCB),
Electronic modules that can be used on a breadboard,
Electronic products used by cable connection or assembly,
Surface mount (SMD), through-hole or socketed electronic components,
Semiconductors,
Power electronics products,
Integrated circuits,
Processors,
Passive components such as resistors, capacitors and inductors,
Communication, sensor and display modules,
Electronic and electromechanical components,
Measuring instrument development and test kits,
Similar technical products that have been used, assembled or tested.

For these products, the return assessment is carried out within the framework of the nature of the product, its condition of use and the applicable legislation.

PROCESS AFTER RETURN

When your return shipment reaches us, the following checks are carried out:

The condition of the product and its packaging,
The condition of use of the product,
Whether the accessories and complementary parts are complete,
The condition of labels, serial numbers and similar identifying information,
Whether the invoice and the required documents are included.

If the checks carried out show that the return conditions have been met, the return is approved.

Refund

After the return has been approved:

The price of the product is refunded to you within the period specified in the applicable legislation.
The payment is made through the payment method used at the time of purchase.
Depending on the processing times of the banks, the time for the amount to be reflected in your account may vary.
When the return has been completed, a notification is sent to your registered e-mail address.

The return request may be rejected for products that do not meet the return conditions. In that case, the product may be sent back to you, where applicable with the shipping costs payable by the recipient.

REPORTING A FAULTY OR DEFECTIVE PRODUCT

If you detect any fault or technical problem in the product you have purchased after delivery, you may notify us within 14 days from the date the product was delivered to you.

To report a faulty or defective product, you must send us by e-mail your order details, the product details and a description of the fault you have detected.

After your application has been reviewed by us, if deemed necessary, the shipping details and the process to be followed for sending the product for technical examination will be sent to your registered e-mail address.

Once the product reaches us, the necessary checks and technical examinations will be carried out and you will be informed of the outcome.

Technical Examination Process

Products reported to us as faulty or defective are:

subjected to packaging and accessory checks,
taken into technical examination where necessary,
may be sent to the manufacturer, the distributor or an authorised technical unit.

The necessary technical tests and examinations may be carried out in order to detect the fault in the product.

Where the Fault Is Found to Originate from the Product

If the technical examination shows that the product has a fault arising from manufacturing or not caused by the user, then according to the applicable legislation and the condition of the product:

the product may be replaced with a new one, or
the price of the product may be refunded.

The action to be taken is determined according to the nature of the product and the result of the technical examination.

Where the Fault Is Caused by the User or Cannot Be Detected

If the reported fault cannot be detected as a result of the technical examination, or if it is determined that the problem was caused by the user, the product may be sent back to the customer.

In that case, without prejudice to the legislation and the warranty conditions of the product, the related shipping and examination costs may be payable by the customer.

Technical Examination Period

The aim is for examinations and tests carried out by the technical teams of the manufacturer or distributor to be concluded within a period of 30 days.

If additional information about the product is required during the technical examination, we will try to reach the customer through the registered communication channels.

If the customer cannot be reached, the examination process may be put on hold until the required information is obtained.

IMPORTANT INFORMATION

In product cancellation, return and faulty product processes, different practices may apply according to the nature of the product, the manner of supply and the applicable legislation.

For products specially sourced from abroad upon the order of the customer, returns may not be accepted in cases falling within an exception to the right of withdrawal under the applicable legislation, due to the manner of the order and the nature of the product. Information about products in this situation is provided to the customer before the order.

Before making a return or fault notification, it is recommended that the product has not been subjected to use, assembly or testing and that all documents and accessories sent with the product have been kept.

All notifications relating to cancellation, return and fault processes must be sent to us by e-mail. Information about the process will be provided through the e-mail address sent to us.